Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays are processed on the next business day.

You will receive a confirmation email once your order has been processed and shipped.

Shipping Methods and Delivery Times

Estimated delivery times:

• Local delivery (Canada): 2–7 business days
• Remote locations: 5–10 business days

Delivery times are estimates and may vary depending on carrier conditions, weather, or location.

Shipping Confirmation and Tracking

Once your order ships, you will receive a tracking number via email so you can monitor your delivery.

If you do not receive tracking information within 3 business days, please contact us.

Shipping Address Accuracy

Please ensure your shipping address is accurate at checkout. Restore Hair Loss & Scalp Clinic is not responsible for delays or delivery issues caused by incorrect or incomplete address information.

Returns and Exchanges Policy

Due to the medical and hygienic nature of our products, we maintain strict return policies to ensure patient safety and product integrity.

Eligible Returns

We accept returns under the following conditions:

• Item is unused
• Item is unopened and in original packaging
• Return request is made within 14 days of delivery

Approved returns may be eligible for a refund or exchange.

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

• Opened products
• Used products
• Personalized treatment products
• Clearance or final sale items

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:

• Your order number
• Description of the issue
• Photo of the product and packaging

We will arrange a replacement or resolution promptly.

Return Approval Process

Returns must be approved before being sent back.

To request a return, contact:

Restore Hair Loss & Scalp Clinic
Email: [Insert Email]
Phone: [Insert Phone Number]

Once approved, return instructions will be provided.

Refund Processing

Approved refunds are processed within 5–10 business days after the returned item is received and inspected.

Refunds are issued to the original payment method.

Shipping fees are non-refundable unless the return is due to an error on our part.

Lost or Delayed Shipments

If your package is lost or significantly delayed, please contact us. We will work with the carrier to resolve the issue and ensure you receive your order.

Treatment Support Commitment

Our products are part of individualized hair recovery strategies. If you have questions about your treatment plan or product usage, our team is available to assist you.

Contact us anytime for guidance.

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